It’s hard to overestimate the courage of this pilot. They can’t go anywhere without me and I wasn’t going anywhere without you. The man walked down the jetway to speak to the pilot and said that he cannot thank him enough for this. The plane was supposed to take off at 11:50, it finally took off at 12:02. But what happens here was that the pilot refused to take off without having the man on board. Every second counts when you’re an airline, because hundreds of people rely on you and expect you to be on time. We all know how strict are airlines if comes to be punctual. When he finally made it to the gate, he was 12 minutes late. Unfortunately, LAX was exceptionally crowded that day and man was held up by long lines. He showed up at the airport for two hours before the flight, but it turned out to be not enough. Luckily his wife called Southwest and was able to arrange the last-minute flight after she explained the emergency situation. to Tucson and then take a flight to Denver. The thing was, the man had to get from L.A. next evening so his organs could be used to save lives.īut it also meant that his grandfather had very little time to tell him goodbye for the last time. A boy, who was in a coma, was supposed to be taken off life support at 9 p.m. It’s the story of a man who received a devastating information that his three-year-old grandson was beaten up to death by his mother’s boyfriend. The most amazing customer service story I read has its roots in a great tragedy. Today, I’m presenting you five heartwarming, best customer service stories to inspire you this Valentine’s Day. Since today is the Valentine’s Day, let’s focus on the bright side of this job! Working in customer service means that you can solve people’s problems, show them kindness and make their days better! Just how awesome is that? The number one pain point for every customer service rep.īut is working in customer service all doom and gloom? And on top of that - there they are: the customers. You have to be a silver-tongued source of empathy. You have to know the product, company’s procedures and a couple of different systems. Copy link to clipboard Link copied to clipboard Ĭustomer service agent’s job is difficult, let us be honest.
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